Remote-first, always
Work from anywhere with overlap hours for your team. We fly in for kickoffs, not for status meetings.
Home office stipend included.Careers · Client Services
Delivery Lead
Be the single accountable owner for two to three client engagements at a time.
Remote (Americas)Full-timeClient Services
What you'll do
Responsibilities
- Own two to three client engagements end to end — scope, staffing, and delivery.
- Run the weekly rhythm that keeps engineering, QA, and the client on the same page.
- Flag risk early enough that it's a conversation, not a surprise.
- Be the one person a client can always reach for a straight answer.
What we're looking for
Requirements
- 4+ years leading delivery on client-facing software engagements.
- Technical enough to read a sprint board and push back on a bad estimate.
- Comfortable owning a hard conversation about scope, timeline, or risk.
- Written and verbal communication a client stakeholder trusts.
Why Universal
What you get, beyond salary
Real time off
Unlimited PTO with a 15-day minimum we actually enforce, plus a company-wide shutdown in December.
No "unlimited" asterisks.Growth budget
An annual learning stipend for courses, conferences, or certifications — spend it on what moves your career.
Renews every 12 months.Work that matters
AI agents, automation pipelines, and production systems real customers depend on.
Real customers, real systems.Explore more
Other open roles
Ready to apply?
Send your resume and a note on what you'd want to own first.
Delivery Lead