Dedicated team
Scope will evolve; you want continuity
Monthly per personPortfolio
Software that has to work in production.
Universal Technologies builds software that moves a business number — revenue, cost, cycle time — and then keeps building until the number moves again.
How we stay on the work
What separates us is narrow. The engineers who scope your work write it. The team you meet in week one is the team in month twelve. And we measure ourselves on what the software does in production, not what shipped on the roadmap.
Our clients
Teams we've worked with
Selected organizations and products our team has supported.
| Organization | Focus | What they do |
|---|---|---|
| Peek Pro | US · Travel & hospitality | Booking and operations platform for tour and activity operators |
| Scopi | Brazil · SaaS — strategy | Strategic planning and performance management (BSC/OKR) software |
| Teladoc Health | US · Healthcare | NYSE-listed virtual care — remote consults, chronic care, mental health |
| DigiKhata | Pakistan · Fintech | Digital ledger app for Pakistani retailers — credit, sales, expenses |
| iCeipts | India · Logistics | AI dispatch, fleet automation and HRMS for mining and transport |
| Dovetail | Australia · SaaS — research | Customer-insight repository for qualitative research teams |
| ClearCaptions | US · Telecom / accessibility | FCC-certified captioned phone service for people with hearing loss |
| MORE in 1 | US · Real estate | LA and Orange County marketplace linking buyers, sellers, agents, lenders |
What we do
Six lines. One release team.
Pick the lanes you need — we keep architecture, quality, and launch in the same conversation.
- 01AI Agents →
Autonomous and human-in-the-loop agents wired into your real tools and data, built with guardrails so they stay inside their lane.
- 02Workflow Automation →
Manual, repetitive processes across your CRM, support desk, and back office, rebuilt as automated pipelines your team doesn't babysit.
- 03QA & Test Automation →
Automated regression, exploratory testing, and CI-gated checks that catch problems before your customers do.
- 04DevOps & Infrastructure →
CI/CD, cloud architecture, and observability sized to your actual traffic — not a diagram from a blog post.
- 05SaaS-Based Applications →
Multi-tenant products architected for billing, permissions, and scale questions before they become emergencies.
- 06End-to-End Development →
Discovery through post-launch support, under one roof, so nothing falls into the gap between vendors.
How we work
Discovery through support
Testing runs inside the build loop rather than after it.
- 01
Discovery
1 to 3 weeksWe map the problem before we price the solution: stakeholder interviews, review of current systems, technical constraints, and the success measures we will be held to. You get a requirements document, a proposed architecture, a delivery plan and a fixed price or a rate card with a confident range. Paid, and creditable against the build if you proceed.
- 02
Design
2 to 4 weeksUser flows, wireframes, then high-fidelity screens and a component library. Your team reviews clickable prototypes before engineering starts, because changing a prototype costs an afternoon and changing a built feature costs a sprint.
- 03
Build
Two-week sprintsSprint planning on Monday, demo on the second Friday, and a staging environment you can use at any point in between. You get a named delivery lead, direct access to engineers on your own Slack or Teams channel, and a burndown you can check without asking.
- 04
Test
ContinuousAutomated unit and integration tests in the pipeline; manual QA against acceptance criteria each sprint; performance and security testing before launch; a user acceptance window with your team. Nothing ships on a green pipeline alone.
- 05
Launch
StagedA deployment runbook with a rehearsed rollback, phased or canary release where the risk warrants it, monitoring and alerting live before traffic, and a support window with heightened response for the first two weeks.
- 06
Support
OngoingAn agreed response commitment, proactive monitoring, dependency and security patching, and a quarterly review of what to improve next. Your team gets documentation and a handover session; the aim is that you could run it without us.
What we ask of you
- One decision-maker who can settle a scope question inside 48 hours.
- Access to the people who do the work — not only the people who manage it.
- Honesty about constraints — the budget ceiling, the immovable date, the political landmine. We plan around constraints we know about and get ambushed by the ones we do not.
Engagement models
Four ways to work with us
The right model depends on how well-defined the work is and how much of it your own team will carry.
Fixed scope, fixed price
Requirements are settled and stable
Milestone paymentsStaff augmentation
You have the plan, you need the hands
Hourly or daily rateSupport retainer
The system is live and needs looking after
Monthly, banded by hoursIndustries
Where failure has a cost
We work in industries where software failure has consequences: healthcare, telecom, logistics and payments. That shapes how we build — tests before features, rollback plans before launches, and an architecture our clients' own engineers can read.
Healthcare & telehealth
Care delivered remotely, under regulation, at scale
Teladoc HealthTelecom & accessibility
Networks and services where uptime is the product
ClearCaptionsLogistics & field operations
Operations running on spreadsheets and phone calls
iCeiptsFintech
Money moving correctly, every time, on modest hardware
DigiKhataSaaS & product companies
A product team that needs to ship faster than it can hire
DovetailScopiTravel & hospitality
Bookings, availability and payments that cannot go down in season
Peek ProReal estate
Fragmented transactions with too many parties
MORE in 1
Technology
Deliberately boring about the stack
We choose technology on three tests: can it carry the load you will have in three years, can your team hire for it, and can we hand it over cleanly. That last one rules out more clever options than the first two combined. Every system we build ships with documentation, tests and a handover session — because the measure of a good engagement is that you do not need us for it afterwards.
Front end
ReactNext.jsTypeScript
Back end
Node.jsGraphQLREST
Mobile
React Native
Data
PostgresRedis
Cloud & platform
AWSDockerKubernetesTerraformGitHub Actions
AI
LangChainLangGraphOpenAIAnthropicPinecone
Quality
PlaywrightCypressSeleniumAppiumPostman
Why Universal Technologies
Questions we get on a first call
Each one is written as an answer to a doubt a prospect already has — not as a slogan a competitor could copy.
Will I get the senior people who came to the pitch?
Yes. The engineers who scope your work write it. We do not run a bench-and-rotate model, and we will name your team in the proposal.
How do I know the estimate means anything?
We do not estimate before discovery. After discovery you get a fixed price or a tight range, and we tell you which parts of the scope are uncertain and why.
What happens when I want to leave?
You own the code, the infrastructure and the documentation — from the first commit, not at final payment. Repositories are in your organisation. We run a handover session and we answer the phone afterwards.
Do you understand my business, or only software?
We work in healthcare, telecom, logistics and payments specifically, which means we arrive knowing how a compliance requirement lands in a data model and why an offline-capable app is a different build from an online one. You will spend the first meeting on your problem, not on teaching us the sector.
What if you tell me what I want to hear?
We have talked clients out of builds. If an off-the-shelf product solves it for a tenth of the price, we will say so — and that has cost us work. It has also produced most of our referrals.
Tell us what is not working.
Most of our engagements start with a thirty-minute call and no obligation. Bring the problem, not a specification — working out what to build is the part we are good at. You will leave the call with a view on whether the thing is worth building, roughly what it takes, and whether we are the right people for it. Sometimes the answer is no, and we will tell you.